An independent study has investigated the usability of 17 of the top energy and water supplier websites in the UK, and we’re pleased to say, Anglian Water has scooped second place.

In November last year, Webcredible carried out a report to investigate the usability of the top energy and water supplier websites in the UK. This year, they have re-investigated the websites against the same criteria to see if there was any change. Anglian Water not only scooped second place overall, but they also scored 27 points higher than they did last year due to the release of their refreshed website in May 2009. That’s the most any company has risen within the year.

The Anglian Water website - which was designed and built by TH_NK - not only incorporates a refreshed visual design, but the new content structure also makes it easier for customers to carry out key tasks and find the information they need.

To be recognised as the second best utilities website in the UK is absolutely fantastic news. Working closely with TH_NK, we plan to make further enhancements to our site throughout 2010 and hopefully aim to steal the top spot next year.

Diane GregoryMarketing Manager, Anglian Water

This is great news for Anglian Water, and of course, the team here at TH_NK. We’re looking forward to adding even more value to the site over the next few months as we continue to enable and empower customers to carry out even more tasks online.

Lucie RobinsonAccount Manager, TH_NK